Services and Rates

In-Home Visit — Service includes providing fresh food and water, playing with, grooming, and scooping the litter box. Service may also include bringing in the paper and mail, watering indoor plants, and taking out the garbage.

$21 a visit for 1-2 cats

($2 each additional cat)

Overnight Service — Service includes spending up to 12 hours a day in your home with your pets to ensure that they're eating, playing and sleeping on a regular schedule.

$63 and up

Transportation/Errands — Transportation service includes safely transporting your pets to and/or from the veterinarian, groomer, or airport. Errand service includes but is not limited to picking up pet food and supplies; packing and shipping personal items; accepting deliveries; watering outdoor plants; and letting in painters, plumbers, cable installers, etc.

$30 an hour (prorated)

Key Pick-up/Return — I usually keep a copy of my clients' keys on file. However, if you prefer to have your key picked up before and returned after each service period, you will be charged a fee.

$10 pick-up/return

Holiday Surcharge — A 50% surcharge applies for service provided on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Discounts — Service periods lasting 14 days or more qualify for one free visit.

Service Area — I primarily serve Bellevue, Washington. Customers who live in nearby Kirkland, Redmond, and Mercer Island may be subject to a slightly higher rate.

General Policies

Hours — I provide service between 10:00 am and 10:00 pm seven days a week, including holidays. To contact me, you can either leave me a voicemail message at (425) 891-8667 or send me an email at kimberly@blackcatpetcare.com.

Scheduling — You can either call or email me with your service request. To ensure availability, please make your request at least two weeks prior to the start of service.

Payment — I confirm each service period by email or phone a week prior to my first scheduled visit. Payment is required the first day of service for each service period. I prefer a personal check but will also accept cash or payment in advance via PayPal. I reserve the right to refuse or cancel service for non-payment.

Cancellation — If you cancel service less than 48 hours prior to the first scheduled visit for anything other than an emergency situation, you will be charged 50% of payment due for all previously scheduled visits. You also will not be credited for any remaining visits if you return home earlier than expected.

Notification — At the conclusion of each service period, please call or email me within 24 hours of your return to let me know that you have arrived home on schedule and that your pets are once again under your care. If I don't hear from you and cannot reach you directly, I may make additional visits to ensure the safety of your pets, and you will be charged accordingly.

Veterinarian Visits — I encourage you to have your credit card number on file with your veterinarian. If I need to take your pet to the vet and you cannot arrange payment at the time of treatment, you will be responsible for reimbursing me for any and all veterinary bills I may pay on your behalf. You also will be charged for transportation and wait time service.

Keys/Lockouts — I take precautions with your keys. They are labeled with a unique ID number that is designed to prevent a third party from easily tracking down where you live and entering your home illegally. When not in use, I keep your keys in a secure location. Also note that if I need to hire a locksmith to gain entry to your premises due to a malfunctioning lock or broken key, you will be billed for the cost of repair or replacement.

Security — If I see any evidence that your home or property has been burglarized or vandalized, I will contact both you and the police. If I am unable to contact you directly, and the state of the premises appears unsafe, I reserve the right to make other arrangements for your pets. You will be responsible for all costs incurred.

Privacy — I will treat your home with the respect and privacy that I would expect of anyone providing a service in my own home.

Weather — In the event of severe weather or natural disaster, I will use my best judgment in caring for your pets and your home. However, I cannot be held responsible for problems that are beyond my control, such as a leaking roof, freezing pipes, fallen trees, etc.

Pet Behavior Problems — I reserve the right to decline service if your pet displays aggressive behavior. Also, due to the unpredictability of animals, I cannot be held liable for the injury, disappearance, or death of pets with regular access to the outdoors, particularly if they escape confinement due to broken or inadequate doors, windows, or fences.