Services and Rates

In-Home Visit — Service includes providing fresh food and water, cleaning the litter box, administering medications, and brushing and playing with your cats. Service also includes bringing in the paper and mail, watering plants, and taking out the garbage. At the end of the service period, you will receive a care provider report by email or phone.

$21 (1-3 cats; $4 each additional cat)

Transportation/Wait Service — Service includes safely transporting your cat to and from the veterinarian, groomer, trainer, or airport.

Call for rate

Supply Run — Service includes a trip to the local pet food store to pick up food, litter, etc.

$9 plus the cost of supplies

Key Pick-up/Return — I usually keep a copy of my clients' keys on file. However, if you prefer to have your key picked up before and returned after each service period, will be charged a fee.

$5 pick-up
$5 return

Holiday Surcharge — A 50% surcharge applies for service provided on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Discounts — Service periods lasting 14 days or more qualify for one free visit.

General Policies

Service Area — I primarily serve Bellevue, Washington. Clients who reside in nearby Redmond, Kirkland, or Mercer Island are subject to a slightly higher rate.

Hours — I provide service seven days a week, including holidays. If you need to speak to me in person, my office hours are generally 1:00-4:00 pm Monday through Friday. Otherwise, leave me a voicemail message at (425) 747-4503 or send me an email at kimberly@blackcatpetcare.com.

Scheduling — You can either call or email me with your service request. To ensure availability, please make your request at least two weeks prior to the start of service.

Payment — I confirm each service period by email or phone a week prior to my first scheduled visit. Payment is required the first day of service for each service period. I prefer a personal check but will also accept cash or payment in advance via PayPal. I reserve the right to refuse or cancel service for non-payment.

Cancellation — If you cancel service less than 48 hours prior to the first scheduled visit for anything other than an emergency situation, you will be charged 50% of payment due for all previously scheduled visits. You also will not be credited for any remaining visits if you return home earlier than expected.

Notification — At the conclusion of each service period, please call or email me within 6-12 hours of your return to let me know that you have arrived home on schedule and that your pets are once again under your care. If I don't hear from you and cannot reach you directly, I may make additional visits to ensure the safety of your pets, and you will be charged accordingly.

Veterinarian Visits — I encourage you to have your credit card number on file with your veterinarian. If I need to take your cat to the vet and you cannot arrange payment at the time of treatment, you will be responsible for reimbursing me for any and all veterinary bills I may pay on your behalf. You also will be charged for transportation and wait time service.

Keys/Lockouts — I take precautions with your keys. They are labeled with a unique ID number that is designed to prevent a third party from easily tracking down where you live and entering your home illegally. When not in use, I keep your keys in a secure location. Also note that if I need to hire a locksmith to gain entry to your premises due to a malfunctioning lock or broken key, you will be billed for the cost of repair or replacement.

Security — If I see any evidence that your home or property has been burglarized or vandalized, I will contact both you and the police. If I am unable to contact you directly, and the state of the premises appears unsafe, I reserve the right to make other arrangements for your pets. You will be responsible for all costs incurred.

Weather — In the event of severe weather or natural disaster, I will use my best judgment in caring for your pets and your home. However, I cannot be held responsible for problems that are beyond my control, such as a leaking roof, freezing pipes, fallen trees, etc.

Pet Behavior Problems — I reserve the right to decline service if your pet displays aggressive behavior. Also, due to the unpredictability of animals, I cannot be held liable for the injury, disappearance, or death of pets with regular access to the outdoors, particularly if they escape confinement due to broken or inadequate doors, windows, or fences.